Inside our Operations desk: what happens after you send a request
Step by step: how the EgyGuests Operations team reviews your request, picks the provider and protects your payment until the job is done and photographed.
By the EgyGuests team 2 min read
1. A human reviews every request
Every request that comes in through the site or WhatsApp is reviewed by a person on the Operations team, not just an automated flow. We confirm the service, address and timing, and ask any clarifying question before fixing the price. The target is a reply within 30 minutes, 7 AM to 11 PM Cairo time.
2. A vetted provider is matched
We only dispatch providers whose ID and certificates we have checked, matched to the job: a villa-grade pool technician, a multi-person cleaning team for large units, or an A/C or plumbing technician.
3. The amount is held, not charged
Instead of paying up front, the estimated amount is held on your card, the way ride-hailing apps do it. Nothing is captured until the work is done. That protects you from paying for a job that did not happen, and assures the provider the money is there.
4. Before-and-after photos, then capture
The provider uploads photos before and after the job. Once they are in, the final amount is captured automatically and the visit is rated; ratings are seen by Operations for quality follow-up. Any dispute is escalated to Operations within 30 minutes and settled on the evidence.
- #operations
- #process
- #payments
- #quality
